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Frequently Asked Questions
1. What is your Policy on Returns/Exchanges/Refunds?
If you don't love it or it arrives damaged, return it. Read on for details regarding our 100% satisfaction guarantee, and for instructions on how to make a return.
A. Returns of Fine Art Prints: If you receive the print but are not happy with it, please return it in its original packaging and you will be refunded the full amount of the print, minus shipping costs.
If your product arrives damaged or defective in some way I offer a hassle-free Return process to speed replacement. Here's how:
1. Take a digital photo of your damaged product and the shipping container it arrived in (only if the package is also damaged).
2. Attach your photos to an email and send them to email@example.com. Please include your order number or item number, and a brief description of the reason for the return.
3. You will receive an email within 24-48 hours confirming that your print return is being processed.
4. If your print return is confirmed, you do not need to mail back your product. I will process the replacement based on your photos.
5. Please note: If the damage or quality issue is not apparent in the photo, you may be required to return the item at your expense before the return can be processed.
B. Returns of Originals: If you are not happy with your original artwork, you may return it for a full credit of the cost (excluding shipping charges) by following these simple steps:
1. email firstname.lastname@example.org to obtain the return instructions for your order.
2. Ship your item back to me in its original packaging and enclose your completed return request. I strongly encourage you to return the item via a trackable method. Returns Address:
Mark Granlund - Returns
1022 Burgess Street
Saint Paul, MN 55103
2. You mention your works will last for a long time if properly framed, matted and displayed - what is the best way to do this?
For both original paintings and prints, dsiplay the work out of direct sunlight. Direct sunlight is the number one issue with the durability of art work, especially for prints on paper.
For prints, they should be matted and framed using archival materials and put under UV protective glass. Do not hang prints in a bathroom or in other humid conditions.
For paintings, avoid extremely humid conditions and clean once a year. If there is dust on the painting, simply remove dust with a duster or compressed air. Every few years, a mild cleaner, like glass cleaner, can be sprayed on a lint-free cloth (do not spray directly on the painting) and used to wipe down the surface of the painting. If you go many years (15 years or more) without cleaning the painting, please take it to a frame shop or art conservator to have it cleaned.
Many of my paintings wrap the image around the edges of the canvas and do not need a frame to hide the sides. Frames are always welcome, as they can help protect and compliment the work.
Of course, proper handling of the art is important. Do not drop it and use the appropriate hanging hardware so it does not fall off the wall.
3. How can I keep up with your new work?
This presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.
It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.
The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.
If you don't love it or it arrives damaged, return it. Click above on the FAQ link for details regarding our 100% satisfaction guarantee, and for instructions on how to make a return.
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The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.
For Paintings: Many of the still lifes of food are painted on cradled wood panels. The landscapes and all other paintings are painted on stretcheded 10 duck canvas. I make my own stretchers and wood panels in a wood shop attached to my studio. The wood substrate is made of pine or poplar and is cross-grained to prevent warping. The canvas and panels each receive three layers of gesso before being painted. After completion, each painting receives a protective varnish. The canvases, generally, have the images wrapped around the sides. I make my own canvases and panels to assure that, if framed and displayed properly, my paintings will last for generations. For prints: All prints are on archival 100% cotton fine-art paper. The paper has a smooth natural texture, is a sturdy 15 mil. thick and uses no optical brightners. Printed with archival water-resistent inks that will not fade for a hundred years, when properly matted and framed.
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